About the Index

The Access and Inclusion Index is a suite of online tools for Australian organisations to use to understand, assess, benchmark and improve their disability confidence to meet the needs of their customers and employees with disability.

These tools will help organisations review their policies, procedures and practices to establish their progress in being accessible and inclusive for people with disability. It will increase understanding of access and inclusion, and provide opportunities to receive guidance on how to be welcoming to people with disability across their business.

Organisations can complete a Comprehensive Self-Assessment, elect to have AND evaluate and benchmark the assessment to help them to identify where and how to improve, and to monitor progress.

The 10 key areas determined to drive the greatest benefits for access and inclusion of people with disability within an organisation are:

  1. Commitment
  2. Premises
  3. Workplace Adjustments
  4. Communication and Marketing
  5. Products and Services
  6. Information Communication Technology (ICT)
  7. Recruitment and Selection
  8. Career Development
  9. Suppliers and Partners
  10. Innovation

Organisations must be a member of Australian Network on Disability (AND) to access the full suite of Access and Inclusion tools and benefits.

The Index is not an awards based tool. It is about helping organisations to look inwards at their policies, procedures and practices to see how they are progressing in being accessible and inclusive for people with disability, and to find out how to improve and plan for the next steps they can take.

Recognition will be given at the annual AND conference for organisations that perform well through evaluation and benchmarking (with prior permission).

Participation in the Access and Inclusion Index is confidential.